Booking Terms and Conditions

All bookings are made with Travel Just 4U (Stikkybun Pty Ltd trading as Travel Just 4U ABN: 65 660 467 464). By booking a trip with us and making a deposit payment you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.

Please note that all Suggested Holidays and Travel Modules are subject to availability and all prices are subject to change without notice until your holiday itinerary has been paid in full.

Deposit Requirement
A non-refundable deposit of AUD$500 per person together with a completed booking form (on our website) is required for your booking to be confirmed. All airfares that are included in your holiday itinerary will need to be paid in full at time of confirmation of the booking. The final balance is due 60 days before you depart. If your booking is made within 60 days of the departure date then the full amount of the holiday itinerary is payable at the time of booking. . We may cancel your booking if either the deposit payment or the final payment is not paid by the relevant due date. In the event of cancellation, the cancellation conditions set out below will apply. All prices are quoted in Australian dollars and must be paid in Australian dollars.

Late Bookings
Higher deposit payments are required for late bookings - please refer to your consultant at the time of booking. A guarantee of full payment is required at the time of booking for all bookings received within 4 weeks of departure

Cancellation by Traveller
Cancellation of reservations must be provided to us in writing and are subject to the following cancellation fees:
More than 60 days before departure – loss of deposit
59 to 45 days before departure – 25%
44 to 30 days before departure – 50%
Within 30 days of departure – 100%

Special cancellation charges which are higher than those listed above apply to cruising, rail holidays, specialty accommodation and special event holidays. These additional charges are set by our suppliers and vary per supplier. Please check with your consultant at the time of booking.
Please note that holiday itineraries may be based on special airfares. Depending on the airlines these incur cancellation charges once the tickets have been issued. These charges are in addition to the cancellation charges set out above and in some cases can be as high as 100% once the ticket has been issued.   Airlines are responsible for the timing of refunds of air tickets. You are strongly advised to take out cancellation insurance at the time of booking which, depending on the reason for your cancellation, may cover some or all of the charges above.

Cancellation by Travel Just 4U
Travel Just 4U reserves the right to cancel or withdraw bookings made for or on behalf of a client at any time at their discretion, in which event no liability with respect to the cancellation or withdrawal shall fall on Travel Just 4U, save that all the monies paid for the booking shall be refunded, less any utilised land or transport content. The arrangement of this holiday constitutes a complete package and as such, an itemisation of costs will not be rendered. No refunds are payable on unused or partially utilised sections of the tour itinerary, where passengers amend, cancel, or otherwise vary arrangements after tour departure. Travel Just 4U does not authorise any overseas suppliers including hotel management to promise refunds on our behalf.

Travel & Accommodation
Travel Just 4U are not themselves carriers or hoteliers nor do we own aircraft, hotels or coaches. The flights, coach journeys, and other travel and hotel accommodation comprised in your holiday are provided by reputable carriers and hoteliers on their own conditions. It is important to note therefore that all bookings are subject to the terms and conditions and limitations imposed by the individual airlines, coach operators, hoteliers and other service providers (including but not limited to shipping, rail, car hire, and restaurant service providers) who provide services  in relation to your holiday. Some of these terms and conditions may permit the service provider to cancel, delay, divert or substitute services at their discretion, and may limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. It is your responsibility to be aware of and comply with the terms and conditions of each service provider.

Booking Amendments
Amendments to itineraries to suit individual requirements may be made in most instances. Requested amendments should be submitted to us in writing at time of booking. When alterations are requested after bookings are made, a $75 fee is applicable plus any additional costs and administrative expenses incurred in arranging the alteration. Alterations will be made at our discretion and may not always be possible. The alteration fee is due within 7 days of notification from us that the alteration will be carried out.

Airline Schedule Changes
Travel Just 4U is not responsible for any schedule changes imposed by airlines. Whilst we will do our best to reschedule your transfers and accommodation Travel Just 4U is not responsible for any additional costs nor services missed as a result of an airline-imposed schedule change.

Single Rooms
If by choice or circumstance a single room is required, then a single room surcharge will apply.  Requested and booked single rooms at the increased cost are confirmed in good faith on the basis of the information available at the time. If by some chance whilst on your holiday, the single room is not available, a refund will be made for any night that the paid single room was not available.

Risk & Liability
Every effort is made to ensure that your holiday arrangements are satisfactory and we accept liability for, but only to the extent of, any loss or damage sustained by you as a direct result of our negligence. In any event, our aggregate liability to you is limited to the amount you have paid to us for the relevant tour.
You acknowledge and agree that there are inherent risks involved in your Travel Just 4U, including without limitation possible contact with native fauna, local residents, unforeseen events and travel in remote locations. By making a booking, you agree to accept all risks associated with the holiday. We exclude, and you unconditionally release us from, all liability, including without limitation in contract and in tort, for any cause of action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary.
If we or our service providers are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you. Travel Just 4U does not accept any responsibility for loss of enjoyment, delays or compensation resulting from circumstances beyond Travel Just 4U’s control.
Each service provider is responsible for the part of the holiday it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider.  We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your holiday. Any claim that you may have in relation to a service provider should be raised directly with that service provider.
You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your holiday participation.

Health & Fitness
A minimum level of fitness is required to be able to go on a Travel Just 4U holiday.  As a minimum you will need to be able to walk 2km on uneven surfaces, carry your own luggage and walk up a few flights of stairs with ease.  All passengers aged 70 years and over must provide a fitness to travel letter from their doctor at the time of booking.  You must inform us before the commencement of your holiday of any medical condition that you have which may affect your ability to travel with us.
We exclude all liability for any illness, injury or death sustained by you during your holiday as a result of any pre-existing medical condition. We will not be responsible for, and you agree to release us from, any liability arising out of any medical condition, illness or injury that you may suffer during your holiday or as a result of your holiday.
You should consult your doctor or travel medical specialists in your home state before travel regarding any inoculations, medications and other health precautions that should be taken in relation to travel within the regions comprising your holiday.

Insurance
Travel insurance is not included in any of the prices of the Suggested Holidays or Travel Modules as displayed on our website. It is a condition of travelling with Travel Just 4U that you have comprehensive travel insurance to cover you for the full duration of your journey for costs associated with illness, injury, death, loss of or damage to baggage and personal items, cancellation, loss of deposit, medical and hospitalization expenses, repatriation and curtailment expenses due to illness, the need to return home unexpectedly, evacuation expenses and accidental death or disability. We will be able to advise you on request about travel insurance packages. However, you are solely responsible for obtaining the appropriate insurance cover as set out above. Please note that Travel Just 4U does not consider travel insurance offered by credit card companies as providing adequate cover.

Travel Documents & Taxes
It is your responsibility to ensure that all passports, visas, travel permits, health certificates and other documentation required for your holiday are obtained and are in order. You must also pay all required taxes, including Australian departure tax and ticket levies, which are payable in relation to your holiday. You are responsible for any additional costs incurred by either us or you as a result of any failure to comply with these requirements.

Consent to Conditions
By making any booking, you agree to comply with these Booking Conditions and warrant that you have obtained agreement to these Booking Conditions from all other clients for whom the booking is made. You are responsible for the total price of all bookings that you make.

Website information
We make no warranty about the accuracy of the Suggested Holiday and Travel Module information that is displayed on the Travel Just 4U website or in other publicity materials, and exclude all liability for any errors or omissions in those materials. All information should be checked prior to booking. 

When You Get There
Local Representatives: Your documentation states the name and telephone number of our local representatives for any assistance with difficulties or changes. If you need to alter your arrangements once overseas or to add services to your booking you may do this through our local representative.  Any additional costs incurred must be paid directly to the supplier of the service and may not be charged back to Travel Just 4U. We cannot be held responsible for any subsequent complaint with arrangements booked directly with suppliers abroad.  Cancellations of confirmed services must be notified through Travel Just 4U even if you have advised the local representative. Travel Just 4U not authorize the employees of any overseas supplier to promise refunds to clients.

Consumer Claims
We endeavor to ensure that all your arrangements proceed smoothly. Occasionally problems can occur while you are away, in which case it is essential and most practical to try to resolve it locally with the provider of the service. If you are unhappy with your hotel room please inform the Duty Manager so the situation may be rectified on the spot.
If you fail to take these steps any claim to compensation may be reduced or denied. If you have an unresolved complaint this should be put to us in writing detailing the efforts that were made with the local operator to resolve the issue. Please send this with supporting documentation within 30 days of the date of the service. No claim made after this period will be considered.

Privacy Policy
Any personal information that we collect about you may be used for any purpose associated with the operation of a holiday or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the holiday. We will otherwise treat your details in accordance with our privacy policy (available for viewing on our website).

Consumer Protection
All money received as payment for your holidays is immediately deposited in a Clients' Trust Account. The Travel just 4U Client Trust Account, is bound by regulation and independently audited. Your money remains there until your holiday is completed or the services comprising your holiday have been paid for by us. So you can relax and enjoy your holiday as your money is safeguarded.

General
These Booking Conditions are governed by the laws applicable in the State of Victoria, and the parties agree to submit to the exclusive jurisdiction of the courts of Victoria.
If part or all of any provision of these Booking Conditions is illegal or unenforceable, it will be severed from these Booking Conditions and will not affect the continued operation of the remaining provisions of these Booking Conditions. We may vary these Booking Conditions from time to time.

Registered Address
Travel Just 4U, 1159 Toorak Road, Camberwell, Vic, 3124, Australia. Email: info@traveljust4u.com.au